Privacy Policy
How we handle your information
Plain-language version: we collect what we need to run your orders, we don't sell your data, and we tell you exactly who we share it with below.
- Entity
- CAMR Innovations Pty Ltd
- ABN
- 82 672 199 343
- Based in
- Sydney, NSW, Australia
- Effective date
- 1 January 2026
- Contact
- info@salonstocker.com
Overview
Who this policy covers
This policy explains how CAMR Innovations Pty Ltd ("SalonStocker", "we", "us") collects, holds, uses and discloses personal information across salonstocker.com, the SalonStocker platform (salon accounts, ordering, voice ordering), our supplier/seller tools, and our Shopify app for suppliers.
We're an Australian company and handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). SalonStocker is built for the Australian hair and beauty industry — we don't currently operate outside Australia.
SalonStocker doesn't sell your personal information, and we don't share more than a supplier needs to fulfil your order.
What we collect
The information we collect, and why
Salon or business name, ABN, contact name, email, phone number, delivery and billing address, and your order history — collected when you sign up, place an order, or update your account.
Payments are processed by Stripe. We don't receive or store your full card number — Stripe handles that and shares with us only what we need to confirm and reconcile a payment (amount, status, last 4 digits).
If you're a supplier connecting your store to SalonStocker (including via our Shopify app), we collect your store's domain, contact details, and the order and product information needed to route and fulfil salon orders.
If you use voice ordering, we collect the short audio clip you record to place an order. It's sent to our speech-to-text and product-matching providers to turn it into a structured order for you to review — see "Who we share it with" below.
If you leave a voice message for our team, the audio is stored securely and is only accessible to SalonStocker staff — it isn't transcribed or used for anything beyond responding to you.
Standard analytics data (pages viewed, device/browser type, approximate location, referring site) collected via cookies when you browse salonstocker.com or use the platform. See "Cookies & analytics" below.
If something goes wrong, our error-monitoring tool may capture technical details of the error (e.g. the page you were on, browser version, a stack trace) to help us fix it.
How we use it
What your information is used for
- Create and run your SalonStocker account, and process and route your orders to the right supplier.
- Turn a spoken order into a structured order for you to review and confirm.
- Process payments and pay suppliers their share of an order.
- Send order confirmations, receipts, and service updates (e.g. order status).
- Provide support when you contact us, and respond to voice messages.
- Maintain and improve the platform — including diagnosing bugs and understanding how features are used in aggregate.
- Meet our legal and accounting obligations (e.g. tax invoices, record-keeping).
For suppliers
Our Shopify app
If you're a supplier and connect your Shopify store to SalonStocker, our app requests access to order and customer information so we can keep your fulfilment of SalonStocker orders in sync (e.g. order status updates).
We only look up an individual customer's details when needed to process a specific order placed through SalonStocker. We do not bulk-export, browse, or store your store's full customer list — access is scoped to what's reasonably necessary to route and reconcile SalonStocker orders, nothing more.
Uninstalling the app revokes our access to your store, and we stop receiving new data from it from that point on.
Overseas disclosure
Where your information is processed
Some of the service providers listed above are based overseas (principally the United States), so your information may be processed outside Australia. We take reasonable steps to ensure these providers protect your information consistently with the Australian Privacy Principles, including relying on providers with their own recognised security and privacy commitments (e.g. Stripe, AWS).
Voice-order extraction (turning your transcript into a structured order) runs on AWS Bedrock in AWS's Australian (Sydney) region by default, so that step stays in Australia.
Security & retention
How we protect and retain it
We store personal information on secure infrastructure hosted with Amazon Web Services, with access restricted to SalonStocker staff who need it to do their jobs. Voice messages are stored in a private storage bucket that isn't publicly accessible, and can only be retrieved by SalonStocker staff.
We keep personal information for as long as your account is active, and afterwards for as long as we're required to for legal, accounting or tax purposes (for example, tax invoices). If you close your account, contact us and we'll delete what we're not required to keep.
If we experience a data breach that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.
Access, correction & complaints
Your rights
- Ask what personal information we hold about you.
- Ask us to correct information that's wrong or out of date.
- Ask us to delete your account and associated personal information, subject to what we're legally required to keep (e.g. tax records).
- Make a complaint about how we've handled your personal information.
To do any of the above, email info@salonstocker.com. We'll respond within a reasonable time. If you're not satisfied with how we've handled a complaint, you can contact the OAIC at oaic.gov.au.
Contact us
Questions about this policy
If you have any questions about this policy or how we handle your personal information, contact us at info@salonstocker.com.
We may update this policy from time to time. If we make a material change, we'll update the effective date above.